Privacy Policy

Last updated: July 2026

Information We Collect

When you contact us through our website, phone, or email, we may collect your name, company name, email address, phone number, and facility information you provide. We use this information solely to respond to your inquiry and provide our services.

How We Use Your Information

We use your information to: respond to service inquiries, provide quotes and proposals, schedule walkthroughs and services, communicate about your account, and improve our website and services. We do not sell, rent, or share your personal information with third parties for marketing purposes.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Cookies & Tracking

We use essential cookies for website functionality and analytics cookies to improve our site. Essential cookies are necessary for the website to function properly and cannot be disabled. Analytics cookies help us understand how visitors interact with our website, which pages are most frequently visited, and how we can improve your experience. You can decline non-essential cookies via the cookie banner displayed when you first visit our site. You may also adjust your browser settings to block or alert us about cookies, though some features of our site may not function properly as a result.

Third-Party Services

We may use third-party services to operate and improve our website, including website hosting providers, form processing services, and analytics platforms. These third parties may collect technical data such as IP address, browser type, operating system, referring URLs, pages visited, and the date and time of your visit. This data is used solely to operate, analyze, and improve our website and services. We do not authorize these third parties to use your personal information for any other purpose.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, typically no longer than 3 years after our last interaction unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it. If you request deletion of your information, we will honor that request subject to any legal obligations to retain certain records.

Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the following rights regarding their personal information:

• Right to Know — You have the right to request that we disclose what personal information we collect, use, and share about you.
• Right to Delete — You have the right to request deletion of your personal information that we have collected, subject to certain exceptions.
• Right to Opt Out — You have the right to opt out of the sale of your personal information. We do NOT sell your personal information.
• Right to Access — You have the right to request a copy of the specific pieces of personal information we have collected about you.
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at jcastillo@system4.com or call (209) 229-2066. We will verify your identity and respond within the timeframe required by law.

Website Forms

When you submit our contact form, the information you provide (name, email address, phone number, company name, and service interest) is sent directly to our team and stored securely. We use this information solely to respond to your inquiry and provide information about our services. We do not share form submissions with third parties for marketing purposes.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated revision date. Material changes will be communicated to active customers via email or written notice. We encourage you to review this policy periodically for the latest information about our privacy practices.

Contact

For questions about this privacy policy or our data practices, contact us at jcastillo@system4.com or call (209) 229-2066.