Terms of Service

Last updated: July 2026

1. Services & Scope

System4 of San Joaquin Valley ("System4," "we," "us," or "our") provides commercial cleaning, janitorial, and facility maintenance services to businesses within the San Joaquin Valley, including but not limited to San Joaquin County and Stanislaus County. Our services include routine janitorial cleaning, medical and dental office cleaning, day porter services, floor care, disinfection services, and related facility maintenance as agreed upon in each service agreement.

Each service engagement is governed by a separate Service Agreement that defines the specific scope of work, service schedule, pricing, and any special requirements for the customer's facility.

2. Service Agreements

System4 does not require long-term contracts. All service agreements are month-to-month unless otherwise specified in writing. This is a key differentiator — we earn your business every month through quality service, not contractual obligation.

Customers may cancel service at any time with 30 days' written notice. Cancellation requests must be submitted in writing via email to jcastillo@system4.com or through your dedicated territory manager.

3. Payment Terms

Invoices are issued on a monthly basis and are due Net 30 from the invoice date. Late payments may incur a service charge of 1.5% per month (or the maximum allowed by law) on any outstanding balance. Customers are responsible for providing accurate billing information and notifying System4 of any changes.

System4 reserves the right to suspend services if an account becomes more than 60 days past due. Reinstatement of services after suspension may require payment in full of all outstanding balances plus a reinstatement fee.

4. Limitation of Liability

To the maximum extent permitted by applicable law, System4's total liability for any claim arising out of or relating to these terms or our services shall not exceed the total fees paid by the customer to System4 during the twelve (12) months preceding the claim. In no event shall System4 be liable for any consequential, incidental, indirect, special, or punitive damages, including but not limited to loss of business, loss of revenue, loss of data, or business interruption, even if advised of the possibility of such damages.

5. Indemnification

The customer agrees to indemnify, defend, and hold harmless System4, its employees, agents, and subcontractors from and against any and all claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) the customer's premises or facilities, including hazardous conditions, materials, or substances present at the customer's site; (b) the customer's breach of these terms; (c) the customer's violation of any applicable law or regulation; or (d) any third-party claims related to the customer's use of our services.

6. Insurance

System4 maintains the following insurance coverage:

General Liability Insurance — covering bodily injury and property damage
Workers' Compensation Insurance — as required by California law
Employee Fidelity Bonding — covering our employees for theft and dishonesty

Certificates of insurance are available upon request. Customers may request that System4 be named as an additional insured on applicable policies.

7. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of the business relationship. This includes, but is not limited to, customer lists, pricing, business processes, security protocols, and facility access information. Neither party shall disclose such confidential information to any third party without the prior written consent of the disclosing party, except as required by law.

8. Termination

Either party may terminate the service agreement with 30 days' written notice. Upon termination, the customer remains responsible for all outstanding balances for services rendered prior to the effective date of termination. System4 reserves the right to terminate service immediately in the event of non-payment, breach of these terms, or conduct that poses a safety risk to our employees.

9. Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, public health emergencies, war, terrorism, civil unrest, labor disputes, supply chain disruptions, fire, flood, earthquake, severe weather, power outages, or governmental actions. The affected party shall provide prompt notice of the force majeure event and resume performance as soon as reasonably practicable.

10. Dispute Resolution

Any dispute arising out of or relating to these terms or our services shall first be submitted to mediation in San Joaquin County, California. If mediation does not resolve the dispute within 60 days, the dispute shall be resolved by binding arbitration administered by a neutral arbitrator in San Joaquin County, California, in accordance with the rules of the American Arbitration Association. Each party shall bear its own costs and attorneys' fees, unless otherwise awarded by the arbitrator. Judgment on the arbitration award may be entered in any court having jurisdiction.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles. Any legal action or proceeding arising out of or relating to these terms shall be brought exclusively in the courts of San Joaquin County, California.

12. Modifications

System4 reserves the right to update or modify these terms at any time. Changes will be posted on this page with an updated revision date. Material changes will be communicated to active customers via email or written notice at least 30 days before the effective date. Continued use of our services after any modifications constitutes acceptance of the updated terms.

13. Severability

If any provision of these terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14. Entire Agreement

These terms, together with any Service Agreement and any exhibits or addenda, constitute the entire agreement between the customer and System4 with respect to the services provided. They supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral.

Contact

For questions about these terms, please contact us at jcastillo@system4.com or call (209) 229-2066.